April 16, 2014


How to ‘talk down’ angry donors

In maintaining a long working relationship with a donor, the inevitable conflicts are bound to arise. Learning to respond in stressful situations can build a base of consistent and loyal benefactors.

Mark Drozdowski, executive director of the Fitchburg State College Foundation, shares this story, published by The Chronicle of Higher Education, about communicating with a disgruntled donor.


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